Get in Touch With Us

Got a question about one of the brands we cover, spotted something that needs updating, or just want to tell us where our reviews could be sharper? This page explains how to reach Non Gamstop Casinos and what kind of enquiries we can actually help with.

The Best Way to Reach Us

Email is the most reliable route to our team. Send your message to [email protected] and a real person will read it — we do not rely on automated replies to close out enquiries. Where possible, tell us upfront what your message is about (a review query, a correction, a general question) so it reaches the right person without delay.

We aim to respond within a couple of working days. Response times can stretch a little when volumes are high, particularly around the launch of new casinos not on Gamstop, but every message gets a genuine reply.

What We Can Help With

• Site and offer questions — If you want more detail on how a welcome offer works, what a wagering requirement means in practice, or why a particular brand sits where it does in our rankings, ask us directly.
• Corrections — Bonus terms, payment options and licensing details at gambling sites not on Gamstop change often. If something on the site looks out of date, flagging it helps us keep our coverage accurate for the next reader.
• Content suggestions — If there's a topic you'd like us to cover in more depth — a specific payment method, a newly launched brand, or how self-exclusion works outside Gamstop — let us know what you'd find useful.
• Partnership and editorial enquiries — If you represent an operator or an affiliate partner and want to discuss coverage, introduce yourself and explain what you're proposing.
• Player support signposting — We are not a support service, but if you or someone close to you needs guidance around gambling behaviour, mention it in your message and we will point you towards appropriate independent resources.

What This Page Is Not For

We do not manage player accounts, process deposits or withdrawals, or resolve disputes with individual casinos. Those matters sit entirely with the operator you registered with and, where applicable, the licensing authority under which it operates. Because the brands featured on strix.org.uk sit outside the Gamstop scheme, they are not bound by that scheme's exclusion controls, so any account, deposit or self-exclusion request needs to go directly to the casino's own support team rather than to us.

If you're still deciding which site suits you before reaching out, our round-up of trusted non Gamstop casinos in the UK covers how we compare welcome offers, payment methods and game selection across the brands we rank.

How We Handle Your Message

Every email is reviewed individually rather than sorted by a script. If your enquiry relates to something we've published — a rating, a claim about an offer, a fact about licensing — we check it against our own research before replying, and we correct the record where we've got something wrong. Reader feedback genuinely feeds into how this site gets updated over time.

A Quick Note Before You Write

Because much of what we cover involves real-money gambling, please remember that everything on this site is intended for readers aged 18 and over. If your message concerns a specific transaction, bonus code or account issue, include as much detail as you're comfortable sharing — screenshots, dates, the casino name — so we can give you a useful answer rather than a generic one.

Thank you for taking the time to get in touch. We read everything that lands in our inbox and look forward to hearing what's on your mind.